Mortgage Customer Service Rep

Website Synuity Staffing & Recruiting

Our client is quickly becoming one of the country’s most dynamic new companies in the financial services world. They continue to create innovative new solutions for the mortgage banking industry with a specific focus on loan portfolio management, loan origination, servicing, and related niches. They are currently seeking the best and brightest minds that possess superior analytical and communication skills to join our teams across the country.

Qualifications:

Requires a minimum of a high school diploma or its equivalent

Minimum 1 year of call center experience

College degree preferred

Qualifications Required:

Knowledge of basic computer operations

Willingness to rotate shifts, if needed

Ability to learn quickly

Courteous, with strong customer service orientation

Dependable, attentive to detail

Good listening skills

Adaptive to change

Problem solving skills

Essential Functions & Responsibilities:

Answering telephonic customer inquiries

Greet customers in a courteous, friendly, and professional manner using prescribed procedures and scripts

Research and resolve inquiries to ensure customer satisfaction

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requests; probe for and confirm understanding of inquiries

As often as possible, meet customer requirements through first contact resolution

Confirm customer understanding of the solution and provide additional customer education as needed

Communicate effectively with individuals and teams to ensure high quality and timely expedition of customer requests

Effectively transfer misdirected customer requests to an appropriate party

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

Participate in activities designed to improve customer satisfaction and business performance

Make outbound calls to borrowers as needed